This document applies to ROAR Software Pty Ltd (previously YTML Consulting Pty Ltd), ACN 142 689 683 and its related bodies corporate (as that term is defined in the Corporations Act 2001 (Cth)), including YTML Solutions Pty Ltd, ACN 142 689 307 (together, ROAR Software). In the course of carrying out our activities, ROAR Software will collect, store, use and disclose personal information and financial information (information). We are committed to the protection of your information and to compliance with Australian privacy law.

Personal and financial information

Personal information is information or an opinion about an identified or reasonably identifiable individual, whether or not the information or opinion is true and whether or not the information is recorded in a material form.

Financial and performance information includes financial reports, financial advice, CRM information, performance reports, audit results and other confidential information regarding your business operations and/or financial position.

Types of information we collect and hold

We collect and hold information about individuals for the provision of our products and services and purposes connected to those products and services.

Consistent with the provision of our products and services, the types of information we may collect and hold includes individuals’ names, contact details, health information contact preferences, statistical information regarding the use of the website, tax file numbers, credit card or other financial information and computer IP address.

How we collect and hold information

We may collect information directly from you in the course of providing our products and services. Sometimes, we may collect information about you from other sources, people and organisations including:

  • our website;
  • your representatives, including your legal, tax or financial advisers; and
  • other organisations who, jointly with us, provide products and services to you.

Information is held securely, is subject to various security protections and is held only for as long as the information remains relevant to the purpose for which it was collected or to the extent it is required by law to be held. We maintain firewalls to restrict server access and use encryption to protect your passwords and other data.

Purposes for which we hold, use and disclose information

We will not use or disclose information for any secondary purpose, unless that secondary purpose is related to the primary purpose for which we have collected that information, and you would reasonably expect the disclosure in the circumstances, or unless you consent to that use or disclosure.

The purposes for which we hold, use and disclose information include:

  • conducting our business;
  • to communicate information about our products and services or third-party products or services that may be of interest to you; and
  • for our internal administrative, research, planning, marketing, reporting and product development

Access and correction

We will take all reasonable steps to ensure any information we collect, use or disclose is up to date and accurate. If you believe information we hold about you is not up to date or accurate, you may ask us to correct it.

You may ask us to provide you with details of the information we hold about you, and copies of that information. We will respond to your request and attempt to provide you with the data within 30 days of receipt of your request.

If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.

Please direct all request for access and correction to privacy@roarsoftware.com.au

Overseas disclosure

We may, in the course of providing products and services, disclose information to overseas entities.

Those overseas entities are likely to be located in the following countries: Taiwan.

Changes to this policy

We will review and update this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how we collect, hold, store and use personal information.

Complaints

If you have a complaint for us, you can direct your complaint to privacy@roarsoftware.com.au. If you consider a breach of the Privacy Act 1988 (Cth) has occurred, you may direct your query to our Privacy Officer and we will attempt to resolve your complaint.

If you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website www.oaic.gov.au or by telephone on 1300 363 992.

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